Terms and Conditions

Effective Date: November 21, 2024

1. Agreement to Terms

By using our services, providing your contact information, or communicating with us, you agree to these Terms and Conditions and our Privacy Policy.

2. Services Provided

AE Vehicle Services Inc. provides:

• Vehicle extended warranty quotes and coverage
• Vehicle service contracts
• Warranty administration services
• Customer support and claims assistance
• Vehicle maintenance reminders
• Educational content about vehicle protection

3. Eligibility

Our services are available to:

• Individuals 18 years or older
• Legal residents of the United States
• Owners of eligible vehicles (restrictions may apply)

4. Communications Terms

4.1 General Consent

By providing your contact information, you expressly consent to receive communications from AE Vehicle Services Inc. and our authorized partners via:

• SMS/text messages
• Voice calls (including prerecorded and autodialed)
• Email
• Direct mail

4.2 SMS/Text Messaging

4.3 Telemarketing Calls

4.4 Email Communications

5. Account Registration and Security

If you create an account:

• You must provide accurate, current information
• You are responsible for maintaining password security
• You must notify us of unauthorized access
• You are responsible for all activity under your account
• We may suspend or terminate accounts for violations

6. Warranty Services Terms

6.1 Quotes and Pricing

• Quotes are estimates subject to change
• Final pricing depends on vehicle inspection and eligibility
• Prices may vary based on coverage level and deductible
• All prices subject to applicable taxes and fees

6.2 Coverage

• Coverage details provided in separate warranty contract
• Pre-existing conditions may not be covered
• Coverage subject to terms, conditions, and exclusions
• Claims subject to inspection and approval process

6.3 Cancellation and Refunds

• Cancellation terms specified in warranty contract
• Refund policies vary by state
• Administrative fees may apply
• Partial refunds calculated per contract terms

7. Payment Terms

• Payment required before coverage begins
• Accepted methods: credit card, debit card, ACH
• Financing may be available (separate terms apply)
• NSF fees apply to returned payments
• We use third-party processors for secure transactions

8. Prohibited Uses

You agree not to:

• Provide false or misleading information
• Use our services for illegal purposes
• Interfere with or disrupt our services
• Attempt unauthorized access to our systems
• Violate intellectual property rights
• Harass our staff or other customers
• Resell or transfer our services without permission

9. Intellectual Property

• All content is owned by AE Vehicle Services Inc.
• Our name, logo, and materials are protected
• You may not use our intellectual property without permission
• You grant us license to use your feedback and suggestions

10. Privacy and Data Protection

Your information is handled per our Privacy Policy. Key points:

• We don't sell personal data to third parties
• We use industry-standard security measures
• You have rights regarding your data
• We comply with applicable privacy laws

11. Disclaimers

11.1 Service Availability

• Services provided "as is" and "as available"
• We don't guarantee uninterrupted or error-free service
• Technical issues may occur
• Service availability may vary by location

11.2 No Warranties

• We disclaim all warranties, express or implied
• Including merchantability and fitness for purpose
• Information provided is for general purposes
• Consult professionals for specific advice

12. Limitation of Liability

• Our liability limited to amount paid for specific service
• We're not liable for indirect or consequential damages
• Not liable for third-party actions
• Some states don't allow limitations, so may not apply

13. Indemnification

You agree to defend, indemnify, and hold harmless AE Vehicle Services Inc. from claims arising from:

• Your use of our services
• Violation of these terms
• Violation of any rights of others
• Your provided information

14. Dispute Resolution

14.1 Arbitration Agreement

• Disputes resolved through binding arbitration
• Arbitration under AAA Consumer Rules
• Arbitration location: California
• Each party bears own costs unless otherwise awarded

14.2 Class Action Waiver

• You waive right to class action lawsuits
• Disputes resolved individually
• No class arbitrations permitted

14.3 Exceptions

• Small claims court actions permitted
• Injunctive relief for IP violations

15. TCPA Compliance

By providing your phone number:

• You consent to calls/texts per the Telephone Consumer Protection Act
• Consent includes autodialed and prerecorded calls
• You certify you're authorized to provide consent for the number
• Consent not required for purchase

16. CAN-SPAM Compliance

Our emails comply with CAN-SPAM Act:

• Clear identification of sender
• Accurate subject lines
• Physical mailing address included
• Opt-out mechanism provided

17. State-Specific Terms

Additional terms may apply based on your state. These will be provided as applicable.

18. Governing Law

These terms governed by laws of California, without regard to conflicts of law.

19. Severability

If any provision is invalid, other provisions remain in effect.

20. Entire Agreement

These terms and Privacy Policy constitute entire agreement between you and AE Vehicle Services Inc.

21. Modifications

We may modify terms at any time. Continued use constitutes acceptance of changes.

22. Assignment

We may assign our rights. You may not assign yours without our consent.

23. Force Majeure

Not liable for delays/failures due to circumstances beyond our control.

24. Contact Information

25. Acknowledgment

By using our services or providing your information, you acknowledge you have read, understood, and agree to these Terms and Conditions.